I recently bought Samsung M14 5G which is getting automatically restarting

[Satyavathi_gari]

Please solve this issue as soon as possible I bought this mobile on october 2023

[Anonymous]

Can you please give me more detail
How frequently it is restarting

[Satyavathi_gari]

Daily twice

[Satyavathi_gari]

Do you know how to solve this issue

[859]

Motherboard failed 😞

[Anonymous]

First check the your auto restart
If it's on or off like giving in screenshot
If it's off then do factory data reset and don't forget to back up your data before factory reset
It will fix your problem but still you facing problem then just visit service center

[goodthings]

Kindly reset factory data without backup of apps. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

There are two methods to disable the auto restart function
1- ap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > Desired app> Uninstall> Ok.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support