Guys i have a samsung air tag1. i buy that divice aroung 3 years back. I had connected that via smartthings on samsung s9+. In 2023 i shifted to samsung s10+ and i accedentaly factory reset my s9+ without removing/unpair the air tag. After a long time I am trying to link that airtagto my samsung divice but the message pop up : 'this divice already connected with another divice'. So what i do now? I need help from you guys
Remove battery, then press and hold button then reinsert battery while holding button for 10 sec once the tag makes a sound let go of button it should be reset to factory settings.
If this works then click on 3 dot on my message and select as resolved
I understand you're having trouble re-registering your Samsung SmartTag to your new phone because it's still associated with your old phone, which you factory reset without unpairing the tag. That's a tricky situation, but let's see if we can get it resolved.
Here's what I recommend you try, in order:
1. Try the "Nearby Scanning" Method:
Open the SmartThings app on your current phone (the one you want to connect the SmartTag to).
Tap the "+" icon to add a new device.
Select "Scan nearby."
Make sure the SmartTag is close to your phone.
Follow the on-screen instructions. Sometimes, the SmartThings app can detect and override the previous registration.
2. Reset the SmartTag (If Possible):
Samsung SmartTags (depending on the model) might have a reset button or a specific procedure to reset them.
Consult your SmartTag's user manual or search online for instructions on how to reset your specific SmartTag model.
After resetting, try to register it again in the SmartThings app.
3. Remove the device's battery for a few minutes
This can reset the device's Bluetooth signal, allowing your new phone to find it.
4. Contact Samsung Support:
This is likely the most reliable solution, given the circumstances.
Open the Samsung Members app on your phone.
Go to the "Support" section and choose "Get help" or "Contact us."
Explain your situation in detail, including the fact that you factory reset your old phone without unpairing the SmartTag.
Provide them with the SmartTag's serial number (if you have it).
Samsung Support should be able to remove the SmartTag from your old account and allow you to register it to your current account.
I hope one of these steps will help you resolve the issue and get your SmartTag working again!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
