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08-29-2022 03:01 AM in
OthersAs the GPS fix update is rolling out to several consumers worldwide, we recommend not to install it on your phone until Samsung brings fixes to the rooting issue. Over the past few years, Google made changes in the functionality and made Android rooting difficult, which can’t be done by general consumers.
Talking about possible solutions, the affected models should get a factory reset in case users found them rooted or unsupported with secure apps like payments and banking applications. You can also visit your nearby Samsung service center and share your concern, they are available to serve consumers.
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08-29-2022 10:24 AM in
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09-11-2022 02:42 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
