Fingerprint issue

[PraveenPatil]

Fingerprint sensor is not working.. Anyone knows how to fix it?

[Wodehouse]

It seems like your fingerprint sensor is not working properly, and you're receiving a message suggesting a restart.

Troubleshooting Steps
*Basic Troubleshooting*
1. *Restart your phone*: Sometimes, a simple reboot can resolve software-related issues.
2. *Clean the fingerprint sensor*: Dirt, oil, or moisture on the sensor can cause recognition issues. Gently clean the sensor with a soft cloth.
3. *Check for software updates*: Ensure your phone is running the latest software, as updates often include bug fixes and performance improvements.

*Advanced Troubleshooting*
1. *Reset fingerprint data*: Go to Settings > Biometric and security > Fingerprint > Fingerprint data > Reset fingerprint data.
2. *Disable and re-enable fingerprint recognition*: Go to Settings > Biometric and security > Fingerprint > toggle off Fingerprint recognition, wait a few seconds, and toggle it back on.
3. *Perform a factory reset*: If none of the above steps resolve the issue, consider performing a factory reset to restore your device to its factory settings.

Additional Tips
1. *Use a fingerprint-compatible screen protector*: Some screen protectors may interfere with fingerprint recognition.
2. *Avoid using wet or dirty fingers*: Moisture or dirt on your fingers can cause recognition issues.
3. *Contact Samsung support*: If none of the above steps resolve the issue, reach out to Samsung support for further assistance.

I hope these troubleshooting steps and tips help you resolve the fingerprint recognition issue on your Samsung device.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[RĀJ]

Try resetting

[Naveenpippal]

Device ??

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/?srsltid=AfmBOooat1Wm0...

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support