I just bought a Galaxy Book 5 Pro 360 and talked to customer care the day I placed the order, via the Samsung website's chat with a Samsung expert. She told me I could buy Samsung Care+ insurance within one month of delivery. However, a week after delivery, when I tried to buy the Care+ plan, I was told it was no longer possible because the three-day window had passed and I should have contacted them earlier.
I am a student, and insurance is very important to me. They gave me incorrect information, and now no one is helping. I broke my phone last year, and the repair was very expensive. I am requesting Samsung to please address this issue.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
