Call n VoLTE issues in 5G Devices.

[neel_goswami]

Hi Samsung Team, 

There are several issues on the device from the last update. 

The major is VoLTE is not working properly now. On 5G/LTE/3G...also the VoLTE is not working. 

Having issues on phone calls too due to this network change. 

Please help in resolution as soon as possible.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Network mode should be set to LTE (Auto-Connect)
1: Set the networking mood-
Path: Settings > Connections > Mobile Networks > Network mode SIM1/ SIM2 LTE/ 3G/ 2G/4G (auto connect).

2: Reset the network settings-
Path: Settings>General Management>Reset>Reset network settings

3: Reset settings-
Path: Settings>General Management>Reset>Reset settings

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[neel_goswami]

Hi, i have done every possible solution. Only phone reset is left which is something i can't do.