C9 Pro snag after OS update.

[Thakur90]

I have updated my OS yesterday and after that I am continuously getting error of google play crash, hyper heating during charging and using of phone for continuously 10-15 mins, battery draining quickly, slowness in phone.

[Asok]

try once factory reset and then your phone will be working fine

[pydiharsha123]

do factory reset ..it will be smooth..my case was also same..
after performing factory reset it works fine

[admin_]

Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.