We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Hello Samsung even I'm facing the same issue and I have also visited nearest service center where they have told me to replace my device's motherboard and paying 9000 to 10000 Rs then also no gurantee that this will resolve the issue so please I asking for the total refund for the device. And please don't act like you have no idea about this as we can see thousand of complaint over this.
Dear customer support, apologizing does not help. There are thousands of Samsung owners who have all reported that sevice centre charges about rs 7000 to replace the motherboard to solve the problem. Don't pretend that you don't know this. Samsung should recall all the faulty phones or do a free replacement of the motherboard, whether in the warranty period or not. Please take this up with your superiors and get back to us.
