Original topic:

Ads pop up

(Topic created on: 03-23-2022 06:06 PM)
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Ràvàñ
Active Level 1
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Others
Hi I am using the Samsung galaxy M42 5g mobile and my problem is from past 3 to 4 days, my mobile is receiving the pop up ads I don't know why this happens please let me know the solution for this and please Check the attachment for reference,thank you 

image


7 Comments
Anonymous
Not applicable
Others
Install an adblocker and uninstall unused apps with ads
Anonymous
Not applicable
Others
This is because of third party application that is recently installed.
nabam31s
Beginner Level 2
Others
Nothing will stop this pop-ups ads ....I had faced that same prblm ....reset the phone ...thn only the third party ads will stop
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rush20
Expert Level 5
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This is from some third party apps
Uninstall every app you Don't use and also the one you think are causing this ads.
If you still see them boot in safe mode and see if you see any ads if you don't see any ads that means it's from third party apps and if you still see them(then u have to Uninstall every third part app)
Ràvàñ
Active Level 1
Others
It's been fixed guys tq for your help I am going to provide you the details with attachment if after those steps it doesn't work then we must go to app manager and see any unwanted apk is installed or not Screenshot_20220324-020611_Samsung Members_52350_1648067777.jpg
cs_member8
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

First thing’s first, the best way to avoid ads on your Samsung Galaxy phone is by stopping them before they start. Samsung’s ads are all opt in, so being vigilant during set-up can help you to avoid them. You can find the opt in for ads option in the setup of your Samsung account. The ‘use the customisation service’ toggle will enable personalised promotions on Samsung apps. This won’t fully disable ads but will stop them from being personalised with your data.

If you missed this option during set-up, you can still opt out of personalised ads by following these steps:

1
Open ‘Settings’
2
Tap on ‘Samsung Account’
3
Head to the ‘Privacy’ section
4
Click on 'customisation service'
5
This brings up a link to your Privacy Settings
6
Turn off the customisation service

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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