On the S8, in the camera app, we have selective focus option which is basically portrait mode. After taking the photo, if I go to the gallery, i get the 'Adjust Background Blur' option but it doesn't work. Help Plz.
Thanks for being with Samsung and for sharing your concern. We would like to inform you Kindly follow the steps below to resolve your concern :- - Kindly go to camera >> Settings >> Reset camera settings. - Kindly go to settings >> Apps >> 3 dot >> Show system apps >> Gallery >> Storage >> Clear cache.
If still issue persists, we request you to operate the device in ‘Safe mode’ as steps mentioned below: * You need to restart your handset by pressing power key. * When Samsung logo appears on device’s screen, long press volume down key and keep on pressing it for a few seconds. * You will see a safe mode label at bottom left side of your handset that implies that safe mode is enabled in the device. * To exit safe mode, kindly restart your device. Note: In safe mode, 3rd party application will be bypassed and handset will work with default applications only. From that, it becomes clear whether it is an issue of the handset or the problem is due to any 3rd party application.
If still you are facing same issue the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
