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a month ago in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Samsung makes many chargers in different shapes, sizes, and specifications. To be sure your charger is authentic, check for these features. If these are missing, it's probably not a real Samsung charger.
Samsung strongly advises against using chargers not made by Samsung, especially uncertified or fake ones. These chargers can harm your device's charging and cause battery problems over time.
Important: Using third-party chargers could void your warranty and damage your device.
To verify your charger is a genuine Samsung product, look for these features on authentic Samsung chargers:
. Samsung Logo
. The words "Travel Adapter"
. Serial number
. Model Code
Warm Regards,
Samsung Customer Support
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4 weeks ago in
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