Original topic:

60hz problem

(Topic created on: 06-04-2024 04:45 PM)
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Wizard1997
Active Level 1
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My s24 automatically turning to 60hz some times why plz help
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vikky_01
Active Level 2
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May be software glitch🤔
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K_K_Y
Active Level 10
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It happens when your powersaving mode turns on turn it off manually if it happens and don't forgot to check if refresh rate is set to adaptive or smooth under display settings 😉
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Sanju214
Active Level 4
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If you have turned on Adaptive power saving mode then it will swtich it to lower refresh rate
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Wizard1997
Active Level 1
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No i domt turn on
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Umangmathur
Expert Level 5
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It's a software glitch it will be patched in the next update
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Wizard1997
Active Level 1
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Okkk
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cs_member10
Expert Level 5
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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