Original topic:

5g only mode also not working

(Topic created on: 01-13-2023 01:51 PM)
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Mnkg279
Active Level 7
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Hello. Anyone know that even after selecting 5g/NR only mode, phone is not getting 5g network. Why phone cannot get 5g network why software update is required, if phone has 5g capability, then on selecting 5g/NR only mode phone should get 5g network.
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sukhjinder_07
Active Level 8
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Not even 14 pro have 5g only option
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ajitsaria
Active Level 10
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Even the December 2022 update released is without 5G support. I have registered a complaint for 5G update not provided and hence 5G not working at National Consumer Dispute Resolution via Twitter https://twitter.com/aajitsaria/status/1607396045608357891?s=20&t=GeXd2DbOdxldPVYU6baTEw Please open the above link and like and retweet.
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ajitsaria
Active Level 10
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I forgot to mention any phone model so my post is for all 5G phones not working on 5G
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cs-member11
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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