Original topic:

hanging problems

(Topic created on: 06-04-2020 09:02 PM)
368 Views
MrTahir
Active Level 2
Options
My Galaxy
I have a20s having continue hanging problems what will I do plz tell me.
4 Comments
My Galaxy
wipe cache partition from recovery
kprakash
Active Level 6
My Galaxy
Factory reset your device, and re-install your data and keep device storage less than 50-60%.

Restart your device once a day.
MrTahir
Active Level 2
My Galaxy
thanks u
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cs_member10
Moderator
Moderator
Options
My Galaxy

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "device lagging" issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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