Could you kindly provide me with an update regarding a bug on my device, which is currently using the Jio network and experiencing slow internet usage. It seems to be happening most of the time. If I am using the same sim, the location is consistent with other brands such as Apple or Pixel, it works fine and is quite impressive.
Could you kindly explain how this could be happening?
As per your query, we'd like to inform you that your device is working on the latest software update. Kindly stay active on the Samsung Members application. You will be notified when the update available for your device.
Kindly follow the easy troubleshooting steps which might help to solve the issue.
● Check your mobile data>Enable Mobile data: Navigate to apps screen and tap on Settings>>Tap on Connections>>Tap on SIM card manager>>Tap on Mobile data>>Select the preferred SIM card from the drop-down. Note: Preferred SIM should be inserted in SIM slot 1
● Please follow the steps to enable data roaming (while in roaming) Navigate to apps screen and tap on Settings>>Tap on Connections>>Tap on Mobile Networks>>Enable Data roaming.
● Check mobile data limit Every Android phone lets you set your own mobile data limits and warnings for when you’re about to reach your limit. These aren’t usually switched on by default, but maybe you set a limit previously, since the customer has upgraded his/her tariff, and have forgotten to update your mobile data limit accordingly.
To check this: 1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device) 2. You’ll see a graph showing your data usage along with a whole bunch of settings. Make sure your data limits in the graph correspond with what your network allows by dragging the limit up or down in the graph. 3. Alternatively, you can turn off all data limits by uncheck the “Limit mobile data usage” box.
● How to disable Mobile data limit Navigate to apps screen and tap on Settings>>Tap on Connections>>Tap on Data usage>>Tap on Mobile data usage>>Tap on Settings>>Disable set data limit>> Data limit disabled
● Reset and set new APN Access Point Names (APNs) are the means by which your mobile network provider connects your phone to the mobile Internet. It sets up your phone with all the crucial settings like IP addresses and gateways to (hopefully) get you connected. However, this process sometimes can go wrong and require a reset. Note: APN settings are set by network operators and not by Samsung. You need to contact your network operator and get the correct settings for your account.
● How to Reset APN Navigate to apps screen and tap on Settings>>Tap on Connections>>Tap on Mobile networks>>Tap on Access Point Name>>Tap on menu (three dots) then tap on Reset to defaults>>Tap on Reset.
● How to set new APN Navigate to apps screen and tap on Settings>>Tap on Connections>> Tap on Mobile networks>>Tap on Access Point Name>> Tap on ADD>>Tap on Name>> Enter the Name>>Tap on OK>> Tap on APN>> Enter the APN>> Tap on OK>>Tap on Menu>> Tap on Save.
● Reset network settings Go to Settings>>Tap on General management>>Tap on Reset>> Tap on Reset network settings>>Tap on Reset settings>>Unlock your screen (If you have previously set)>>Tap on Reset
● Delete VPN Profile Please follow the below given steps to delete VPN profile. Path: Settings > Connections > VPN > Delete VPN Profile if available. (you will see key icon in notification panel if VPN is activated).
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
● In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
