Original topic:

Samsung Smart View feature

(Topic created on: 12-06-2023 08:21 PM)
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IshaanSamsung
Active Level 3
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My Galaxy
Anyone of you uses samsung smartview feature ?

I use this feature to view my downloaded lectures on laptop but the thing is on my phone the lecture plays smoothly but on my laptop or Android TV the lecture lags a lot. 

Does anyone have any solution for this ?
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4 Comments
Communicator
Active Level 10
My Galaxy
Because of wireless connection, there will be lag.
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IshaanSamsung
Active Level 3
My Galaxy
How do i connect with cable
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Communicator
Active Level 10
My Galaxy
Type c to type c/HDMI cable but that is only supported in s series and fold series.
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cs_member10
Moderator
Moderator
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My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that Samsung DeX is a feature included on some Samsung mobile phones that enables users to extend their device into a desktop-like experience by connecting a keyboard, mouse, and monitor.

Kindly perform the following steps to resolve your issue.

The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories.

Step1: Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end into a TV or monitor's HDMI port.
Step2: Tap Continue.
Step3: Tap Start.
Step4: Swipe down the notification panel.
Step5: Tap on use your phone as a touchpad.
Step6: Your phone has been connected to the monitor.

Screen mirroring in Dex:

Step1: Navigate to Dex icon using touchpad mode.
Step2: Tap on "Tap here to switch to screen mirroring".
Step3: Screen mirroring has been opened.

In case the issue still persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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