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12-06-2023 08:21 PM in
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12-06-2023 11:32 PM in
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12-07-2023 10:50 AM in
My GalaxyDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that Samsung DeX is a feature included on some Samsung mobile phones that enables users to extend their device into a desktop-like experience by connecting a keyboard, mouse, and monitor.
Kindly perform the following steps to resolve your issue.
The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories.
Step1: Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end into a TV or monitor's HDMI port.
Step2: Tap Continue.
Step3: Tap Start.
Step4: Swipe down the notification panel.
Step5: Tap on use your phone as a touchpad.
Step6: Your phone has been connected to the monitor.
Screen mirroring in Dex:
Step1: Navigate to Dex icon using touchpad mode.
Step2: Tap on "Tap here to switch to screen mirroring".
Step3: Screen mirroring has been opened.
In case the issue still persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
