Original topic:

M42 doesn't support 5g after one ui 5 update

(Topic created on: 12-09-2022 12:17 PM)
1357 Views
kushh07
Active Level 4
Options
My Galaxy
Upon one ui 4, Airtel thanks app shows m42 device as 5g supported handset but after the android version upgrade to One UI 5 ,now it is showing that handset doesn't support 5g.
What the hell is going with samsung developers. It's upgradation of smartphone or degradation?

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13 Comments
cs_member8
Moderator
Moderator
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My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent sharing your valuable comments. This will help us to improve our services. 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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kushh07
Active Level 4
My Galaxy
I noticed the main reason for this error now, the sim slot (jio)which is being used for 5g/4g/2g in network section ; for that SIM, the handset is 5g ready phone not for another (airtel).
If" airtel "network is set to 5g/4g and another one" jio "is set to 4g/2g ,then in airtel thanksapp will show it as 5g ready phone and vice versa with jio.
This is bcoz M42 5G phone supports single sim 5g.
Sorry for wrong complaint . I got my solution.
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jetti11
Beginner Level 2
My Galaxy

m42 smartphone 5g not working

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shripalk
Beginner Level 2
My Galaxy
M42 5g is not working
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