Hi let me explain my problem in detail . I use a apple and a samsung device. I capture photos on my iphone load them PC then again load them into my samsing device to organise them as folders and give each image/video a sequence numbering based on the folder. All was well until a month back but now I have realised that when I try to edit a video to trim or any other sorts of edit in the gallery app it gives a warning "Can't edit video because is corrupt or not supported", I can assure that the video files are not corrupt as they are easily editable in my apple device and on my PC, even until a month back edits were possible on my samsung device but now as stated above it gives me that error.
NOTE:- The old imported files are still editable but all new files which I am loading into my samsung device newly have been giving this warnings. Even the same video file which was imported a month ago when now imported to my samsung device gives error.
Could it be the apple devices problem? Or a issue with the gallery app
You are most probably recording in HDR which is dolby vision in iphone. Samsung doesn't support dolby vision but uses an alternative called HDR10 which is co developed by samsung.
After checking the settings, I think I may have found the issue as you have said Yes iphone records in HDR format and as it doesn't get direct support here, So there is a option in iphone gallery app stating *when copying files to other devices check the format and to send the file or send original raw file*, even though it is set to check format and send the file the iphone is failing to change the compatability format and is sending the raw file. It is the iphone problem.
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
