Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
Go to Settings > General management > Reset > Turn off auto start.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
