Original topic:

S10 plus Washed out colors

(Topic created on: 05-24-2020 09:31 PM)
343 Views
ApurvC
Active Level 1
Options
Mumbai
Colors are looking washed out now after the update. Gray greenish tint has appeared on screen mostly when brightness goes low. Never happened before.
Anyone else facing this issue ?


Turning Blue light filter On-Off doesn't help, It has nothing to do with that. 
7 Comments
Akashat
Active Level 3
Mumbai
send pic
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ApurvC
Active Level 1
Mumbai
Unable to show low lit colors. looks washed out and loss of details.
above is Samsung A5 and below is S10 plus.
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khans10plus
Active Level 7
Mumbai
Check ur blue light filter...i think its on
0 Likes
Mumbai

I am facing similar issue on my galaxy s10 after May update. Screen is also flickering at times.

cs_member10
Expert Level 5
Mumbai

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Display" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Mumbai
Any update on this issue ?
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ApurvC
Active Level 1
Mumbai
Not yet, Even after latest June's update.
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