Money debited but order not placed at samsung shop website

[Ssv476]

Dear Sir, 

I have placed an order for samsung galaxy F41 on samsung shop website. The money is debited from my account but when I login to samsung shop website, my order is not visible. I haven't received an order id as well. 

I have the transaction id. I made the payment using UPI Id via PhonePe. 

I have attached a screenshot of the same. 

Please help me out with this as I am not receiving proper response from customer care.

[RαʝҽʂԋKυɱαɾ21]

No ,i didn't face such issues till today
It's usually payment app problems
That's why i asked you to call on complaint number of phone pe !

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support