Galaxy Book 2 Hinge Issue

[Anonymous]

I had recently bought a Galaxy Book 2, but today, while using the laptop, I saw that my hinge was leaving the body, seems like the hinge is broken. PS : THERE WAS NO PHYSICAL DAMAGE TO THE LAPTOP.

I also contacted all the service centres across Mumbai and Navi Mumbai. None of the service centres repair laptops. In a metro city like Mumbai, if they can't provide service, why would someone even consider buying a laptop. 

Attaching the images below, kindly let me know if someone else faced the same problem, and if you could get it fixed ? Or if someone knows what exactly the problem is.

[Anonymous]

This is the problem

[prasanthbathava]

Sir how much cost of repair ? That issue

[Members_oBuD87N]

i too have the same issue wht is the procedure and the estimated cost?

[Members_1t3Gpet]

I have the same issue with my galaxybook 2. Please tell me how did you repair it? Samsung people are not even considering it in warranty. Even though it’s obviously a quality issue if the same problem is being faced by multiple buyers. 

[preddyvishnu]

U have to visit this service center in hsr layout and they will charge around 10k -12k for ful display change 

[Members_pD0RCJN]

i also encounntered the same problem today now what to do 

[sarnandu]

bro in laptop segment always prefer dell lenovo hp
for galaxy book if its under warranty you can replace it i think

[Anonymous]

Yes, I had ordered Dell Vostro earlier, however, dell cancelled the order for some reason. This was the first and last time I bought a laptop from Samsung, never buying it again. I'll check with the Samsung for warranty, thanks for responding.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you. We 'd request you to share the service center details (which you has visited) by the fallow the given link: https://www.samsung.com/in/support/email/. So, we can assist you.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support