Fast charging not working

[Ani_87]

I have Samsung F55, since the last update my phone not charge proper it's showing fast charging but not charge as have. While on charging sometime battery draining to 2-3%.

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[payash]

Welcome to the club of people facing same issue that too after updste

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly check your charging cable and power adapter for any signs of damage, like breakage or bent prongs (3 pins of the adapter of the charger of your mobile device).
Note: We recommend using a genuine Samsung charger and charging cable that you receive with a Samsung device.

Remove the charging cable and reconnect with a mobile phone. If the mobile phone doesn’t charge then check with another charger (If available).
Note: Examine the charging port & charging cable to ensure there are no foreign objects blocking the charging cable.
Note: If you still facing battery drain during charging, we suggest you please visit the service center to inspect your charger and device from the technical team end.

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Ani_87]

Charger and cable are genuine.. Not broken and bent and working on another Samsung device is proper....