Original topic:

Battery issue

(Topic created on: 07-26-2020 12:44 PM)
379 Views
Ruva
Active Level 2
Options
Mumbai
My phone S9+ gets switched off at 15% battery life showing battery is dead.Can any 1 help with solution and what can be the issue
6 Comments
Viki100420
Active Level 10
Mumbai
Try not to get battery less than 30% and charge as soon as battery lowers than 30% for some days.And after some days check if it still gets switched off at 15% or not.And if it still gets switched off at 15% then kindly visit customer care centre for further help.
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Aashish
Expert Level 4
Mumbai
Can you check battery status in Samsung Members-> Get Help -> Interactive Tests-> Batrery.
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Aashish
Expert Level 4
Mumbai
If it's poor or weak then you need to change battery.
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Ruva
Active Level 2
Mumbai
battery status is good
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Ehsank
Expert Level 5
Mumbai
i think there is some battery settings check all battery settings
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cs-member13
Expert Level 4
Mumbai

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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