BGMI mic and speaker are not working on S23 Ultra.

[shivamprince]

While playing the game, I am unable to hear my teammates' voices, and they are also unable to hear mine. The in-game sounds are working properly; only the microphone and speaker used for communication with teammates are not functioning. I have tried removing the earphones as well, but neither side can speak or hear anything.

I recently had my phone repaired at a service center, which resulted in the deletion of all my phone's data.

[S928BDS]

S-928B/DS s24ultra country of orgin ? Any one known this

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, we would request you to kindly perform the following steps to resolve the speaker issue.

Disconnect all accessories
Disconnect anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

Check device volume settings: Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Sound & vibration>>Tap on Volume>>Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound picker data: Please follow the below steps.

Got to Settings
>>Apps>>Filter and sort>>Enable "Show system apps"
>>Tap "OK">>Search Sound Picker>>Tap on storage>>clear data of Sound picker.

Clear SoundAlive data: Please follow the below steps.
Got to Settings>>Tap Apps>>Tap Filter and sort>>Tap Enable "Show system apps">>Tap "OK">>Search "SoundAlive">>Tap Storage>>Tap Clear data

Clear Adapt sound data: Please follow the below steps.
Got to Settings>>Tap Apps>>Tap Filter and sort>>Enable "Show system apps"
>>Tap "OK">>Search "Adapt Sound">>Tap Storage>>Tap Clear data

Reset app preference: Please follow the below steps.

Got to Settings>>Tap Apps>>Tap Three dots (Appearing at top right corner)>>Tap Reset app preferences (It will reset the permissions of all applications).>>Tap Reset

Please follow the easy troubleshooting steps which might help to solve the Microphone issue.

Restart the device & Record your voice to verify
How to restart the device
Please follow the below steps
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Press & hold the power key>> Tap on Restart>> Tap again to Restart your phone.

Record your voice by using "Voice recorder" and play the recorded audio
Please follow the below steps
Navigate to apps screen and tap on Samsung folder>>Tap on Voice Recorder>>Tap on recording to record your voice then tap on Stop to save the recording>>Tap on Save>>Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[shivamprince]

I tried everything, still no luck. When I open the game with mobile data, it works normally; all party members can hear each other. I can switch to Wi-Fi in between the game with no issues. However, when I open the game with Wi-Fi, I can't hear anything through the in-game speaker, and my teammates also can't hear anything.

[shivamprince]

Found the solution. There was a workaround: when I opened the game with mobile data, it worked, but when I opened it with Wi-Fi, it didn't. So I checked the Wi-Fi settings and changed the default DNS to 8.8.8.8. Now it's working.

[hiteshwtwgs]

Bro can you help me with this?