Original topic:

Battery drain issue in s24

(Topic created on: 12-31-2024 01:46 AM)
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sonuchawla
Active Level 1
Options
Jaipur
Hello #samsungindia team,

 I'm writing to report a battery backup issue with my Samsung Galaxy S24.

 Despite its high-end features, the battery life is disappointing, lasting only 2-3 hours on a single charge.

 Phone Details: Model: Samsung Galaxy S24 

Software Version: Android 14 Purchase 

Date: April 24, 2024

 I've tried optimizing battery performance by: 
- Adjusting screen brightness and timeout
- Disabling unnecessary features and apps - Updating software to the latest version

 However, the issue persists. I'd appreciate guidance on resolving this issue. Please suggest: 
1. Diagnostic steps to identify the root cause 
2. Potential software or hardware updates to improve battery life 
3. Repair or replacement options, if necessary #s24 #oneui #Samsung 

 Sincerely,
 Sonu Chawla
10 Comments
TROVE
Expert Level 5
Jaipur
Diagnosing and Resolving Samsung Galaxy S24 Battery Issues
Step 1: Analyze Battery Usage
1. Access Usage Data:
Navigate to Settings > Battery and device care > Battery.
Tap on View details for a detailed breakdown of battery usage by app.
2. Identify Problematic Apps:
Look for apps consuming excessive battery.
Restrict their background activity or uninstall them if unnecessary.
Step 2: Optimize Network Activity
1. Avoid Constant Network Searches:
Ensure your phone isn't endlessly searching for Wi-Fi or cellular networks.
2. Turn Off When Not in Use:
Disable Wi-Fi, Bluetooth, and location services when they're not needed to conserve power.
Step 3: Inspect Hardware
1. Charging Port and Accessories:
Check the charging port for debris or physical damage.
Use a different, verified charger and cable to rule out accessory issues.
2. Battery Health:
Consider having your device inspected by a professional to assess hardware-related battery concerns.
Step 4: Keep Software and Hardware Updated
1. Software Updates:
Even if you’ve recently updated, ensure there are no further pending updates.
Go to Settings > Software update to check for the latest version.
2. Hardware Maintenance:
If software solutions don’t help, contact Samsung Support for potential hardware checks or repairs.
Step 5: Repair or Replace
1. Samsung Support:
Reach out to Samsung Support for professional troubleshooting and guidance.
You may be offered a remote diagnostic service or the option to schedule a repair.

Additional Tips to Extend Battery Life
1. Power-Saving Features:
Activate Medium power saving or Maximum power saving modes to reduce energy consumption further.
2. Adaptive Battery:
If available, enable Adaptive Battery to optimize power usage based on your habits.
3. Optimize App Permissions:
Restrict location services and limit app permissions to only essential applications.
4. Widgets and Animations:
Minimize home screen widgets and animations as they refresh frequently and consume power.
5. Wait for Android 15 based One UI 7

* most of the content is AI based.
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vishS20fe5g
Active Level 3
Jaipur
Same here in S20 fe 5g. battery and camera quality issue.
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Jaipur
Just wait for new updates 🙏 hopefully all wil be good
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Wodehouse
Expert Level 5
Jaipur
To tackle the battery backup issue on your Samsung Galaxy S24.

Diagnostic Steps
1. *Safe Mode*: Boot your phone in Safe Mode to isolate if any third-party apps are causing the battery drain. To do this, long press the Power button until your phone restarts in Safe Mode.
2. *Battery Usage*: Check the battery usage pattern. Run the battery from full to approximately 15%, then head to the Device Care section under Battery to see which apps are consuming the most power.
3. *Power Management*: Some users have reported aggressive power management issues after the April update. Check if this is affecting your phone's performance and battery life.

Potential Software or Hardware Updates
1. *Software Updates*: Ensure you're running the latest software. Although you've mentioned you've updated to the latest version, double-check for any newer updates.
2. *Carrier Updates*: Reach out to your carrier to see if there are any specific updates or settings that can help improve battery life.

Repair or Replacement Options
1. *Visit a Samsung Service Center*: If none of the above steps resolve the issue, visit a Samsung authorized service center for further assistance. They can diagnose any hardware-related issues and provide repair or replacement options.

By following these steps, you should be able to identify and potentially resolve the battery backup issue on your Samsung Galaxy S24.

Please do check these links:
https://eu.community.samsung.com/t5/galaxy-s24-series/galaxy-s24-battery-drain/td-p/10435700

https://eu.community.samsung.com/t5/galaxy-s24-series/s24-poor-battery-life-and-quick-drain/td-p/100...

https://eu.community.samsung.com/t5/galaxy-s24-series/disastrous-battery-life-after-april-update-sam...

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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goodthings
Expert Level 5
Jaipur
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Jaipur
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Jaipur

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already done the possible troubleshooting steps on your device but still issue not resolved. So, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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NOMAĐ
Active Level 9
Jaipur
Bro..
1. except essential apps, put all your apps into deep sleep mode, occasional notification apps in sleep mode
2. turn off unnecessary options like wifi scanning, bluetooth scanning, nearby device scanning
3. Turn off location, Bluetooth and nfc when not in use.
4. Use "light" performance mode if you want.
5. Restart device once in every week.
6. Screen timeout 30 secs
7. Turn on data saver under connections
8. Using 5g is upto you, but understand that will drain more battery. I'll suggest using LTE and use 5g whenever required.
9. I won't suggest using power savings mode since it restricts 120hz refresh rate, Use it if you wish.


Use this and wait for 3 days and inform if you find any changes.
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RavInderJakhu
Beginner Level 2
Jaipur
Even I am facing same issue. Please consider other phones. S24 I have and same battery draining issue.. i went to service center and they say it's fine. no help from anywhere. I am finally selling it tomorrow with a huge loss