Glitch in phone after software update F22 series

[Matzwong]

Any incoming cellular call disconnects the data connection. Quite annoying as this prevents the caller ID to stop working/(Truecaller) not knowing who's calling especially an unknown number. Any suggestions to fix this issue?

[Muhasin]

If an incoming cellular call automatically disconnects your data connection, preventing caller ID from working on apps like Truecaller, it's likely due to your phone prioritizing voice calls over data during a call; to fix this, check your phone settings to ensure "VoLTE" (Voice over LTE) is enabled, as this allows for simultaneous voice calls and data usage on most networks; if not, contact your carrier to verify if your plan supports VoLTE and how to activate it on your device

[Matzwong]

VoLTE is enabled, but just to be sure toggled it again...will check if the issue remains. Thank you for your input

[Muhasin]

Hope this knowledge fix your issue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

● If the mobile internet is not working during a call, then restart your device. Restart your device then check again.
If still internet not working not working, then follow the next steps.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support