Please acknowledge this on going issue with S25 Ultra where one or two camera modules make jittery/rattle sound when camera app is opened.
although this gets fixed eventually, I have seen reports that this is a continuous issue with many users.
Mine is not under warranty and it doesn't happen always but its a concern definitely. This started happening after the February security patch update and never got fixed.
Kindly acknowledge the issue and offer a free module change since we handled the devices with care and the device never fell or hit the ground!
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Dear Samsung, same problem started in my device s25ultra I'm long samsung user never faced anything like this. I take care my device so much so drop never happen. After opening camera app it rattle so much it is super annoying and I'm out of warranty. I have seen so many people on social media reporting this could be the software isse because some of them report after replacing camera from authorized service center same problem happen again. So now I'm really concern unable to use camera of my wonderful s25ultra. Do something or provide free hardware change program. Thank you. Happy to share video provide me link and i will share it.
Wow, that was easy. I am sticking with S25u, I don't like the design of s26u. ill probably wait for s27 or s28. 5000.mah battery for the new ones isn't gonna cut it.
