A16 hanging during charging

[Saibabuj]

Dear samsung team

It is observed that, during charging of phone getting hang and facing slight difficult to handle.

Kindly resolve the issue.

[royo1e]

Welcome in Hangsung

[Saibabuj]

😂😂

[Fedron]

If your Samsung Galaxy S23 FE is lagging or hanging while charging, try these solutions:

1. Close Background Apps

Too many apps running can slow down the phone. Close unnecessary apps from the recent apps menu.

2. Use Original Charger & Cable

Non-original or faulty chargers can cause overheating and lag. Always use a Samsung-certified charger and cable.

3. Avoid Heavy Usage While Charging

Playing games or using high-power apps during charging can slow down the phone. Try using it minimally while charging.


4. Enable Battery Protection Mode
Go to Settings → Battery & device care → Battery → More battery settings and enable "Protect battery" to prevent overheating.😊

[Fedron]

Please accept my solution if this was helpful 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We want to inform you that we recommend you avoid the usage of the mobile phone while charging. Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support