Original topic:

Game launcher not displaying play time.

(Topic created on: 12-05-2021 02:21 PM)
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NOMAĐ
Active Level 9
Options
Gaming Hub

image

Have tried all reset and updates. Still no use. 
Using Samsung S8

Found Solution: Have to enable Usage data access for Game Launcher. 

Settings > Apps > Touch 3 dots on top right corner > Special Access > Usage data access > Enable for Game Launcher 
14 Comments
kkanth
Active Level 8
Gaming Hub
try to disable it and enable it once again and update it.
0 Likes
NOMAĐ
Active Level 9
Gaming Hub
nope. not working
Samsung_Support1
Moderator
Moderator
Options
Gaming Hub

Hi there,


If you already reset and update your device and issue still exists, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details, using Samsung member application i.e. Samsung member app > Click on + icon > Send feedback > Error report > Collect log files > attach.

 

Regards,
Team Samsung Members

 

0 Likes
RameshRaghav
Active Level 5
Gaming Hub
u have to go setting and disable hide play time option
0 Likes
Imoodx
Beginner Level 2
Gaming Hub

I have same problem my samsung is s10 plus

0 Likes
hhhbb
Beginner Level 2
Gaming Hub
Me too
0 Likes
NisLAIK
Beginner Level 2
Gaming Hub

i have same problem :(

i'm using samsung A50

0 Likes
NOMAĐ
Active Level 9
Gaming Hub
Turn off battery optimization and allow usage data access. This will solve your problem
0 Likes
jfilipelcarvalho
Beginner Level 2
Gaming Hub

After a short time of use, game launcher stop counting play hours and dont detect the Last Open game.

 

Zfold3