Original topic:

after ui 8 , my device facing some issue

(Topic created on: 3 weeks ago)
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VINAY45869
Beginner Level 2
Options
Galaxy Z
 after ui 8 , my device fingerprint sensor not working facing somehannging isuue
5 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

1. Galaxy device hanging issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

2. Galaxy device fingerprint issue: ● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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VINAY45869
Beginner Level 2
Galaxy Z
Your all suggestions are not working.Solve it जय हिंद 🇮🇳
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goodthings
Expert Level 5
Galaxy Z
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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goodthings
Expert Level 5
Galaxy Z
You're welcome to here.
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Galaxy Z
Good lock/ fine lock
(Routines + , registar)

1. Highest os update

2. Ultra wide sensor

3. samsung best quality display

4. बिना अनाउंसमेंट के कॉल रिकॉर्डिंग

5. Dont switch of without password
( setting - search - lock network and security -option- on)

6. Mute with gesture

7. Easy mode

8. Knox security for save password in special chip


9. Voice focus

10. Side button setting

11. Wifi reminder after disconnect

(Setting - modes and routine- routines- add - select if- wifi network select wifi name and check disconnect-select -then - search custom notification and type and on read aloud and save)

12. Charger connect reminder

13.  Low bettery announcement


14. Gallery photo to pdf

15. Notification advanced categories each app

16. Intelligent wifi

17. Double tap for screenshot

(Good lock - registar-back tap action- double tap- take screenshot)

18. Triple tap for open payment app

(Good lock - registar-back tap action- triple tap- open app)

19. Text copy from photo

20. Object eraser

21. Object clip and drag  from photo


22. Member app for phone diagnostic

23. Live doodle

24. Individual app volume

(Good lock - sound assistant- Individual app volume)


25. Seprate app sound  for  Bluetooth
(Setting- sound and vibration - Seprate app sound- select app for only buletooth device- Bluetooth device)

26.- Left finger setting right finger setting
(Routine +  in good lock , finger print to website )

27. Vibrate when answerd
(Phone app )

28. Auto blocker for dangerous app

29. कस्टमाइज्ड कॉल बैकग्राउंड

30. मोबाइल हॉटस्पॉट में वन टाइम पासवर्ड


31. lock screen customization
touch and hold to edit

32. secure folder

33. super AMOLED display
(Antireflective coating on display)

34. Nfc

35. Bettery protection
(Setting bettery - protection- basic)

36. S series dex mode
(Hotstar)

37. Talk to bixby without backup

38. S pen

39. Best night photography


40. Interaction control

41. Instant slow motion video


42. Circle to search

43. Interpreter

44. Auto trim

45. Audio eraser

46. Log video

47. Live call translate

48. Drawing assistant

49. Best face
(Camera photo on motion photo after click swipe in gallery and suggestion select best face )

50. Seamless action across app

51. Maintenance mode

52. Transcribe call recording  (in recorder app )

53. Ambient mode
(Connect Bluetooth and on Ambient mode and drop your phone near person and now you can hear with buds)

54. Same time 2 buds use

55. One hand mode (home key upper swipe)

56. Dual camera recording  (lens change or seprate save and together save)

57. Wireless charging

58. Single take in camera
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