Z fold4 line on main screen

[ansari_abdullah_98]

samsung is now degrading day by day in terms of customer service because my z fold 4 after I think January 25 update got pink and white line and they aren't helping saying that warranty is expired this isn't my fault its yout update that did and after huge android 15 update the one ui 7 is draining battery like hell they aren't fixing this too

Shame on samsung for selling most expensive mobiles and not giving the services

Thinking of switching to oneplus because at least they give lifetime warranty of their displays

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement for Green line problem send email to Samsung care try

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Meanwhile, please perform the below-mentioned troubleshooting steps, these may help in resolving your device battery drain concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

Warm Regards,
Samsung Customer Support

[ansari_abdullah_98]

And the Green line issue??
What about it
I have called support they just give me some steps which I have tried and i didn't get it fixed whats my problem is that because of Green line the value has also decreased and they aren't fixing it despite it is being their fault because it happened when I updated January 25 update