Original topic:

Weather app problem

(Topic created on: 3 weeks ago)
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Pankajjee
Active Level 6
Options
Galaxy Z
The weather app shows rain during sunshine and changes during actual rainfall; even after the rain stops, it continues to show rain for hours. It has been reporting this way consistently for the past 10 days—anyone can verify this.
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5 Comments
RUIII
Expert Level 5
Galaxy Z
Try to chnge the location to precise and see if the prb persists
Pankajjee
Active Level 6
Galaxy Z
I tried everything and even took it to the service center, but nothing worked; this problem exists in all models.
RUIII
Expert Level 5
Galaxy Z
Oh
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cs_member10
Moderator
Moderator
Options
Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

TO add the Weather widget to the Home screen

Most Galaxy devices have a Weather widget that you can use on your Home screen. However, if this widget is not on your home screen or you accidentally removed it, you can add it by following the steps below.

● Touch and hold an empty spot on the home screen.
● Tap Widgets.
● Search and select the weather widget
● Choose the widget style, and then tap Add, and then choose the location
● You can see the weather widget on
● You can see the weather widget on the home screen with the selected location

- TO Change the Weather widget location
The Weather widget provides weather information for your current location by default. If the location is not the one you want, or if you want to check the weather information for another location, you are able to adjust the location that is shown on the Weather widget. Follow the steps below to adjust the location of your weather service.

● Launch the weather widget
● Tap the plus icon in the top right.
● Find the location you want to add. You may need to accept the terms by tapping OK first.
● You can see the weather information of the selected location.
●To see the list of the selected location, tap on the more options icon (the three vertical lines)

Note: To always display your current location, the GPS location service must be activated on your phone.

- TO Change the displayed location

You can change the location displayed on the Weather widget. Follow the steps below to set one of the locations you added on the Home screen.

● Touch an hold the weather widget, and then select settings.
● Tap change next to the currently selected location.
● Select a new location to display, and then tap Save.
● Once you have applied the changes, you will be able to view the weather for the new location you have selected.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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Pankajjee
Active Level 6
Galaxy Z
I reported the issue to everyone from the weather app support to the Samsung helpline, but it still hasn't been fixed.
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