I got the Z Flip 5 in September 2023, Within around 7 months my inner and outer display got damaged and I got them repaired under warranty. Recently, in around March 2025, my inner display once again stopped working and I had to pay 25K to get it changed. A few weeks back my screen protector started peeling off, and a few days back a black spot appeared on the display near the hinge.
I am so helpless right now, this device pinched my pocket so badly. This might be a manufacturing issue but it's recurring repeatedly. I'm worried that if I pay 25 thousand again to repair and the display gets damaged again. I cannot keep paying 50 thousand a year to keep my device working. Really disappointed in this device.
I request the team to either get me a replacement or repair it for free.
We strive to provide an impeccable product experience and wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
As you have already visited the service center and the team guided you regarding display replacement on a chargeable basis, kindly coordinate with the service center team, as these charges are predefined by Samsung.
Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.
Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified Samsung engineers. Additionally, all parts used will be genuine to ensure the highest quality of service. Please be informed that charges for repair will apply to out-of-warranty products.
