Original topic:

Update issue

(Topic created on: 05-01-2024 06:58 PM)
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DrPSK
Active Level 3
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Galaxy Z
I have not received one ui 6.1 on my flip 5 in india even though it's launched. Same thing happened with ui6 also. I had to get updated manually at Samsung service center. But why is this happening repeatedly. What is the solution for this so that i get update OTA 
4 Comments
Anonymous
Not applicable
Galaxy Z
Did you changed your device CSC code earlier by flashing Samsung firmware?
DrPSK
Active Level 3
Galaxy Z
No
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cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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DrPSK
Active Level 3
Galaxy Z
Done
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