Original topic:

Screen getting blank screen if I open and close the phone

(Topic created on: 05-17-2025 02:08 PM)
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kranthik311
Beginner Level 2
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Galaxy Z
Hi,
Any one are experiencing this issue in case of z-flip6, since today morning if I close and open the phone screen is showing blank and after some time it will show the screen, some times it even displays screen flickering, please help,after updating to one-ui-7 such kind of an issue I noticed.
3 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>Display>Adjust the brightness.

2. Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

3. Update device software: Settings >> Software update >> Download and install.

4. You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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kranthik311
Beginner Level 2
Galaxy Z
I went to samsung service center near by ones and they are suggesting to replace the display which cost around 33k!!
That's insane it's been just 5 months of usage and you are expecting us to pay 33k in return to fix this issue. I am not at happy with this product now
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