Original topic:

@SamsungIndia @SamsungSupport Disappointed with service. My Galaxy S21 has the g

(Topic created on: a week ago)
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mrpro890
Active Level 3
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Galaxy Z

@SamsungIndia @SamsungSupport Disappointed with service. My Galaxy S21 has the green line issue (manufacturing defect), but the service center is denying free replacement citing a tiny cosmetic dent. Requesting a free repair. #SamsungS21 #GreenLine #SamsungIndia"

3 Comments
ram_ram
Expert Level 4
Galaxy Z
My s22 mobile display got Green line after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement send email to Samsung care try
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for damaged (cosmetic dent).

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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Deepanshu123
Active Level 4
Galaxy Z
Samsung is giving pathetic support in solving green lines issue which is a manufacturing defect
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