Original topic:

Samsung Nov 1 security patch update issues

(Topic created on: 11-18-2024 08:44 AM)
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whacky79
Active Level 3
Options
Galaxy Z
Issues creeping up lately with Nov 1st security update..
 - random network lost - sim not detected (especially sim1)😮
 - fold 4 when unfolded screen goes off (Black screen error) and
 - fold 4 hangs or goes dead for a while until you fold it back, front screen comes on again

 Any remedy ?? Or to catch samsung service centre (Using fold 4 for 17 months from purchase in March 2023) in India, operator Vodafone
4 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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whacky79
Active Level 3
Galaxy Z
I did visit, but found out a huge repair cost.
But my concern is that this issue his due to the security patch update n I'm sure for that fact
fold4user1
Beginner Level 2
Galaxy Z
It is pure sw update issue...latest update applied....big screen still not working....only one difference is now that small screen gets activated immediately after folding....before latest update it was taking 1-2 minutes
Expecting next sw update to resolve this big screen not working issue
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whacky79
Active Level 3
Galaxy Z
Totally agree.. I cld see this change..

Moreover, the volume button does not work whilst viewing sports.... more.weird issues creeping in.

Any help or date of new security patch ??
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