Dear Samsung Team,
I submitted my device at the Samsung service center on 19th August for a screen replacement. At the time of submission, I was informed that the repair would be completed within one week. It was also agreed that 50% of the cost would be borne by Samsung and 50% by me, and I accepted this arrangement.
However, today is 3rd September, and I have not received any update, call, or communication regarding the status of my device. This delay is causing significant inconvenience, especially since I am continuing to pay the monthly EMI for a device I am unable to use.
I kindly request your immediate attention to this matter and an update on the expected timeline for the completion of the repair. Timely communication would be greatly appreciated.
Thank you for your support and understanding.
