I am really disappointed from the service and mobile which i bought in August 2023 which costs around 87000 indian rupees and which is a flagship phone of samsung.
I faced issue of touch not working but inner screen is working properly and when i go to service center they said that the phone is out of warranty and we can't help you and you have to spend 29800 for fixing touch...Is samsung is making their flagship mobile like this which is not able to survive atleast 2 years.
It is clearly a scam with those customer who trust samsung with eyes closed.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. In case there is any kind of issue occurs then we are always helping our customers to resolve their issues. However, as you have already connected support team and service team, they have guided you after inspecting the device according Samsung policies the charges for repair are applicable. Furthermore, we would suggest you to kindly coordinate with the service team for further assistance. They will provide you with original parts at a genuine cost with service invoice.
