Original topic:

Problem with ONE UI 7 update

(Topic created on: 05-04-2025 04:21 PM)
400 Views
Trinadh1996
Beginner Level 2
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Galaxy Z
Recently ive done software upgarde for Z flip 5. The following are the issues:
1. Mobile network is getting detected only if wifi is enabled
2. Vibration stopped working
3. Bottom speaker also stopped working.

Pls dont update immediately wait for secrity patches / bug fixes
4 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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CJai
Active Level 1
Galaxy Z
Same thing happened with me, visited service center also and they said it's because of screen which d on it,,, but everything was working fine before upgrade ..all this happened after upgrade
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neeraj8966
Active Level 1
Galaxy Z
Same issue i am also facing
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neeraj8966
Active Level 1
Galaxy Z
How can I share this issue? It's occurring after folding. When the mobile is open, it works fine. 🤔📱 #Mobile #Issue #Folding #Problem
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