Original topic:

Photos Missing From the Gallery

(Topic created on: 03-14-2024 07:52 AM)
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Chanakyareborn
Active Level 1
Options
Galaxy Z
I just discovered yesterday that all the photos from my camera folder are missing. Checked the recycle bin too but they weren't there as well.

I didn't delete them and nobody has access to my phone. Although they're backed up to my Google drive though. 

What could have gone wrong? Any clues anyone?

I'm currently using the Fold 5
3 Comments
K_K_Y
Active Level 10
Galaxy Z
There could be 2 reasons. One is that that the photos has been Uploaded to the Google Photos and it has been deleted to save storage and another is. It has been Uploaded on the OneDrive. That is in build supported in the Samsung gallery and do. And maybe the hair photos has been Uploaded and not showing OnDevice. Make sure to see your photos. Add to Google Photos and OneDrive photos.Also, if you are still missing those photos, then maybe somebody else have to be deleted.Check recycle when it's actual made.This will help thank you
cs_member10
Moderator
Moderator
Options
Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that kindly follow the given steps to resolve your issue:

Turn off image grouping.
The Gallery app can now automatically group similar images to help keep your images organized, this may hide some images until you tap the group. Tap the grouping icon next to search to disable grouping.

Make sure the album is not hidden.
From the Albums tab of Gallery, tap More options (the three vertical dots) and then tap Select Albums to show. Albums without a check mark will not be shown. Tap the album to add or remove a check.

Check the filesystem for a special file that hides folders.
Navigate and open My Files. You may need to open the Samsung folder to find My Files. Tap More options (the three vertical dots), and then tap Settings.

Tap the switch next to Show Hidden System Files, and then tap Back to return to the file list. Hidden files will now appear.

If the photos are deleted and you have already created a backup of those photos, then you can visit the given link to restore them by Samsung Cloud: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-can-i-recover-delete...

Warm Regards,
Samsung Customer Support

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Galaxy Z
I have tried this but it didn't work
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