Hi currently I am using samsung galaxy zfold 5 the content of netflix is playing in SD where else my mobile supports upto HDR so I kindly request to fix it
They have a habit to cheat like this. My S20 FE 5G was also HDR supported but I was kept complaining both Netflix and Samsung. Both of them puts the blame on one another.
The resolution of the content, the Netflix plan subscribed to, and any data restrictions in place all impact the ability to stream in 4K. Only the premium Netflix plan supports UHD streaming, and data restrictions may force lower resolutions to conserve bandwidth. Please verify these factors to ensure optimal streaming quality.
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
