Original topic:

Line on display after software update

(Topic created on: 06-05-2024 04:20 PM)
510 Views
Midhunsarangi
Active Level 3
Options
Galaxy Z
I updated my phone and got a line over the display. I contacted customer centre and I have been told that I should replace screen by paying them. I need to raise a concern 
4 Comments
Umangmathur
Expert Level 5
Galaxy Z
Try complaining to samsung support 🙏
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Midhunsarangi
Active Level 3
Galaxy Z
I tried to raise a complaint regarding this. And samsung advised to go to customer service centre nearby my place. When I called them, they informed that even if the damage is related to software update the offer of screen replacement free of cost ended on May 31st 2024. How I'm supposed change my screen when i got the line on 4 June 2024?
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cs_member10
Moderator
Moderator
Options
Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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jerit
Beginner Level 2
Galaxy Z
Same here man, the green line issue after software update
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