Original topic:

Issue with the Bluetooth connection.

(Topic created on: 2 weeks ago)
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jangidmanish
Beginner Level 2
Options
Galaxy Z
Dealing with a frustrating Bluetooth issue between my Samsung Z Fold 7 and my Mahindra XUV700 (AX7L).
The connection constantly disconnects and reconnects. I've tried resetting the car's system, and even tested a Samsung S24 Ultra which had the same problem, while iPhones and Oppos worked perfectly.
Mahindra says it's a Samsung issue. It's been happening for 20 days and I'm looking for a solution. Has anyone else experienced this?

3 Comments
khanmuneer
Active Level 4
Galaxy Z
Yes i m facing issues with my buds 3 pro made so many complaints but nothing happened even Service center **bleep** clueless about that
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cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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jangidmanish
Beginner Level 2
Galaxy Z
Following the morning's log submission, could you please provide an estimated timeframe for the resolution of this issue?
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