Health data sync failure

[alcologist]

Samsung is not working on its devices nowadays I think, I'm using s25 ultra with galaxy fit during the gym time for tracking workout data and during the day I use galaxy watch connected to my z fold, I have logged in both the devices with same account and now I realise that the data is not syncing among devices even the dp is not synced, so what's the reason and probable solution? #galaxy #zfold #Samsung #developers #samsungdev 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[alcologist]

See both devices logged in with same account still having different dps and also different health data