Original topic:

Greenline issue on display

(Topic created on: 08-13-2024 11:52 AM)
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AntimThapa
Active Level 4
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Galaxy Z
Greenline issue on display of my Samsung Galaxy Zflip 5 which came after recent update was recently fixed by samsung care centre here in Nepal (Butwal). The thing is my phone was still under warranty and insurance but they charged me NPR 7000 showing me issue on my display which was non noticable (small black dot). If it was done under warranty i would not have to pay anything. Is it a right thing samsung customer care behaved with me?
2 Comments
cs_member10
Moderator
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you the specifications of the device may vary depending on its hardware and software the delivery time of updates may vary depending on the regions and models.
So kindly contact the respective country helpline they will provide you with the exact information regarding this.

+977 16600172667 (For NTC customers only)
+977 9801572667
Nepal Toll Free No. | 8AM - 8PM / 7 Days a week

Warm Regards,
Samsung Customer Support

AntimThapa
Active Level 4
Galaxy Z
I am not talking here about specifications or hardware or software. I am talking about the warranty and insurance thing. Please read a post carefully before you answer