Original topic:

Galaxy fold 5 manufacturing defects

(Topic created on: 02-08-2024 10:40 PM)
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sandeep41098
Beginner Level 4
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Galaxy Z
I purchased fold 5 in sept 23 and after some days i found dust particles in my rear camera positioned at 3rd no. My phone doesn't go under any repairs. Now i am confused how dust can enter in my camera.

If i go to service centre. Is it(removing dust particles from camera) can be fixed under warranty.
2 Comments
Galaxy Z
They will not easily replace ur device...most probably service centre will open the back panel and clean the camera lens... although i would suggest u to force them for a replacement as ur phone has not undergone any repair and i hope there are no cracks...
Once i had same issue in one plus 6 in 2018 but i noticed it just 5 days after buying the device and i literally had to fight with customer care to get it replaced.
All the best.🙌
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cs_member10
Moderator
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Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, We request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and guide you further regarding this.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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