Galaxy Z Flip 4 | Fatal Screen Issue after One UI 7 Update

[safeunsound]

Just updated my phone, and every time I close the screen... My phone becomes unresponsive. The outer screen won't work, the main screen is black... And wont respond... But suddenly the phone will just lie there, and start working normally. I have to use it only unfolded for now... Everytime I fold it... This happens. This is clearly a software issue that all Z Flip and Fold Users are experiencing currently. SAMSUNG GET IT TOGETHER AND FIX THIS. ASAP.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[AnikaRodela]

I'm also facing the exact same issue. None if the solution you said worked

[safeunsound]

Nobody's been able to help, and an increasing number of users are facing the problem. SAMSUNG WHERE IS THE UPDATE?

[BobbyNaveen]

Same issue please solve this ASAP

[Rahul225460]

I am also facing the same issue.

[tag4444]

Hi I am facing same issue and they are asking to pay charges without our mistake, let's join together and file in consumer fourm, after investing hefty amount samsung people are careless about our issues

[tag4444]

To my fellow Samsung users,
I'm reaching out because I've recently faced a deeply frustrating issue with my Galaxy Z Fold 4 and Note 20 Ultra. Both devices, which I invested a significant amount of money in, suddenly failed after a software update. My Note 20 Ultra developed a green line on the screen, and the inner display of my Z Fold 4 completely stopped working.
I have spent countless hours trying to resolve this with Samsung. I have detailed records, including video and audio recordings, of their responses. Despite the clear connection between their software update and my device's failure, I was told I would have to pay the full repair cost.
This isn't an isolated incident. A quick search reveals that countless other Samsung users are experiencing the same exact problems. It's disheartening to see a company ignore and dismiss its loyal customers after they've invested so much in their products.
This is more than just a personal issue; it’s a systematic problem that affects us all. I believe it's time we stand together and hold Samsung accountable for their negligence. If you have experienced a similar issue, please share your story. By joining forces, we can amplify our voices and ensure that Samsung takes responsibility for the products they sell.