I'm reaching out because I've recently faced a deeply frustrating issue with my Galaxy Z Fold 4 and Note 20 Ultra. Both devices, which I invested a significant amount of money in, suddenly failed after a software update. My Note 20 Ultra developed a green line on the screen, and the inner display of my Z Fold 4 completely stopped working.
I have spent countless hours trying to resolve this with Samsung. I have detailed records, including video and audio recordings, of their responses. Despite the clear connection between their software update and my device's failure, I was told I would have to pay the full repair cost.
This isn't an isolated incident. A quick search reveals that countless other Samsung users are experiencing the same exact problems. It's disheartening to see a company ignore and dismiss its loyal customers after they've invested so much in their products.
This is more than just a personal issue; it’s a systematic problem that affects us all. I believe it's time we stand together and hold Samsung accountable for their negligence. If you have experienced a similar issue, please share your story. By joining forces, we can amplify our voices and ensure that Samsung takes responsibility for the products they sell.
